Much wow coming…

Owner Welcome Experience

NetJets

Role
Art Direction

Client
NetJets

Project type
Global Owner Welcome Kits

Background
I led the redesign of NetJets’ global owner welcome kits, defining a premium onboarding experience for Owners across the US, Europe, and China. The system was conceived to reflect clarity, precision, and long-term ownership value, aligning every physical touchpoint with the NetJets brand ethos.

The final solution centres on a charcoal-grey Peltouch sleeve housing two precision-engineered trays: the Owner’s Guide and a pair of photo-etched steel owner cards with rounded corners. A bespoke “Winglet” icon was introduced to clearly differentiate Owner and Prospect communications, reinforcing status and hierarchy within the brand ecosystem. Owners also receive a dedicated presentation box containing a scale model of the aircraft purchased.


Delivery team
Design — Derek Smith · Roli Deep · Copy — Jeremy Dubert · Photography — Thomas Heinser

Black NetJets presentation folder with embossed logo, designed as part of the owner welcome experience.
Spine view of NetJets printed materials labelled Owner's Guide and Owner Cards.
NetJets Owner’s Guide presented within a charcoal-grey Peltouch sleeve, highlighting the premium materials and minimalist branding of the welcome kit.
NetJets Owner’s Guide housed in a black presentation box, featuring minimalist branding and premium materials.
NetJets Owner’s Guide open to a full-bleed aircraft photograph and chapter opening, part of the redesigned premium welcome kit.
Interior of the NetJets welcome kit showing personalised owner cards and the message 'Your journey begins'.
Front and back of personalised NetJets metal owner cards, featuring engraved owner details and service information.
Close-up of the NetJets owner card holder with precision-cut foam and subtle brand detailing.
NetJets 50th Anniversary Book hero image for the next project.
NetJets

NetJets at 50